Logistics Specialist

The Montage Accessories Company; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

The Montage Accessories Company is seeking a Logistics Specialist to support daily shipping and order management operations. You will coordinate carrier pickups, follow up on orders, and ensure accurate data entry and timely delivery, working closely with Sales, Warehouse, Customer Support, Accounting, and carrier partners.

Ideal candidates have 1–3 years in logistics or customer service, are detail oriented, highly organized, and proficient with Excel.

Qualifications

• Extreme attention to detail with accuracy in emails and orders.
• Highly organized with ability to manage multiple priorities.
• Strong verbal and written communication skills.
• Customer-service mindset with professional, calm approach.
• Process-oriented and able to document workflows and SOPs.
• Adaptable and flexible to shifting priorities.
• Team player who supports cross-functional teammates.

Responsibilities

• Coordinate and schedule carrier pickups for shipments.
• Follow up with warehouse and sales to ensure orders are shipped and closed.
• Serve as primary contact for order and shipment inquiries via shared inbox.
• Maintain detailed notes and SOPs to improve consistency.
• Manage shipping claims and track resolution through completion.
• Monitor carrier performance and escalate service issues.
• Support order management tasks including quoting and routing.
• Maintain cross-functional communication to prevent delays.
• Identify process gaps and suggest improvements.
• Take on additional duties and projects as assigned.

Skills

Detail orientation

Highly organized

Communication skills

Customer service mindset

Process oriented

Team player

Intermediate Excel

Tools

Excel

Job description

Logistics Specialist

Your role will focus on supporting the day-to-day execution of our shipping and order management operations. You will play a critical role in ensuring orders are scheduled, shipped, and closed out accurately and on time. This position works closely with Sales, Warehouse, Customer Support, Accounting, and external carrier partners tomaintainstrong cross-functional communication and operational flow. A typical day may include coordinating carrier pickups, following up on open shipments, managing shared inbox inquiries, resolving claims, and proactivelyidentifyingissues before they elevate. You will gain exposure to the full order lifecycle — from order release to final delivery — while developing strong operational, communication, and problem-solving skills. We are passionate aboutpeopledevelopment, and you will receive mentorship and coaching to set you up for long-term success.This isa great rolefor someone with 1–3 years of experience inlogistics, operations, or customer service who thrives in a fast-paced, detail-oriented environment.

What you'll be doing:

• Coordinate and schedule carrier pickups for LTL and parcel shipments; ensuretimelybooking and shipment creation
• Proactively follow up with warehouse and sales teams to ensure orders are processed, shipped, and closed out accurately
• Serve as a primary point of contact for order and shipment-related customer inquiries via shared inbox; ensuretimelyand professional responses
• Navigate high-volume shared inbox communication,maintaindetailed notes, and create/maintain SOPs to improve consistency
• Manage shipping claims (damaged, lost, overcharges) and track resolution through completion
• Monitor carrier performance and elevate service issues as needed
• Support order management functions including quoting, releasing, routing, and shipment preparation
• Maintain tight cross-functional communication across Sales, Warehouse, QC, and Accounting to prevent delays or discrepancies
• Identify process gaps and recommend improvements to enhance operational efficiency
• Completeadditionalduties and cross-functional projects as assigned

What you bring to the table:

• Extreme attention to detail – you triples-check emails, orders, and documentation and take pride in accuracy
• Highly organized – nothing slips through the cracks; you manage multiple priorities and follow up proactively
• Strong verbal and written communication skills – you communicate clearly, concisely, and confidently
• Customer-service mindset – youremainprofessional, solutions-oriented, and calm under pressure
• Process-oriented and resourceful – you document workflows, create SOPs, anddon’twait to be told what to do
• Adaptable and flexible – priorities shift daily; you pivot quickly and refocus without losing momentum
• Team-oriented – you collaborate cross-functionally and support teammates when needed
• Intermediate Excel skills – comfortable working with spreadsheets, tracking data, and managing reports

Remote Work Arrangement