Time & Labor Support Specialist

adpinternalcareers

Makati

On-site

PHP 279,000 - 469,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

ADP is seeking a Customer Support Specialist in Makati to handle inbound calls for Workforce Now Time and Attendance, EzLabor, and data collection devices. You will provide real-time post-installation assistance and resolve issues via remote tools.

Responsibilities include dispatching complex cases, logging detailed notes, and identifying value-add opportunities. A proven customer service track record and English fluency are essential, with rotating shifts 8:00am–8:00pm EST, Mon–Fri.

Qualifications

Ability to communicate effectively in English.
Proven track record of delivering superior customer service.
Willing to work a flexible rotational shift between 8:00am–8:00pm EST, Mon–Fri.

Responsibilities

Answer inbound calls for application and technical support for Workforce Now Time and Attendance.
Provide basic post-installation assistance for updates, enhancements, and configurations.
Resolve software and data collection device issues over the phone using remote tools.
Dispatch service requests to Offline team for complex setups.
Log detailed case notes in the call tracking system.
Identify value-add opportunities based on clients' Time and Labor modules.
Assist in low-volume periods with basic queries/requests.
Maintain knowledge of Time and Labor products as they are launched.