Technical Support & Operations Analyst - Entry Level

ADP (PHILIPPINES), INC; Makati; On-site; PHP 223,000 - 335,000; Full time

Job summary

ADP (PHILIPPINES), INC in Makati is seeking an entry-level technical support professional to assist clients with resolving hardware, software and OS issues via phone or remote access. The role includes assisting with installations, upgrades, maintenance and troubleshooting to identify effective solutions.

The ideal candidate showcases strong verbal and written English communication, analytical thinking, and proficiency with MS Office Applications.

Qualifications

• Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on any course.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.
• Required skill(s): Above average verbal and written communication skills, Analytical and problem-solving skills, Experience in using MS Office Applications.
• Required language(s): English.

Responsibilities

• Provides technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products.
• Supports the end users, including installation, upgrades, maintenance, troubleshooting and diagnostics to determine solutions and alternatives.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

MS Office

Education

Bachelor's degree

Tools

MS Office Applications

Job description

ADP (PHILIPPINES), INC in Makati is seeking an entry-level technical support professional to assist clients with resolving hardware, software and OS issues via phone or remote access. The role includes assisting with installations, upgrades, maintenance and troubleshooting to identify effective solutions.

The ideal candidate showcases strong verbal and written English communication, analytical thinking, and proficiency with MS Office Applications.