Client Support Specialist I - Payroll & HR Solutions

adpinternalcareers; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

ADP is seeking a proactive Client Support & Payroll Specialist to serve as the first point of contact for clients using ADP Workforce Now payroll and HR solutions in Metro Manila. You will troubleshoot payroll, tax, compliance, and system issues, guide clients through payroll processing and reporting, and collaborate with internal teams to maintain service excellence.

This role emphasizes client education, proactive problem solving, and maintaining detailed case notes to ensure accurate

Qualifications

• Experience handling client inquiries related to payroll and HR systems.
• Ability to troubleshoot payroll, tax, compliance, and system issues.
• Familiarity with payroll functionality such as processing, reporting, and employee self-service.

Responsibilities

• Serve as the first point of contact for clients using ADP Workforce Now payroll and HR solutions.
• Address and resolve payroll processing, tax, compliance, and system-related issues.
• Guide clients in using Workforce Now functionalities such as payroll processing, reporting, benefits management, and employee self-service.
• Troubleshoot system errors, login/access problems, and configuration issues.
• Maintain detailed case notes to ensure a seamless client support experience.

Skills

Client support

Payroll processing

Compliance

Product knowledge

Tools

ADP Workforce Now

Job description

ADP is seeking a proactive Client Support & Payroll Specialist to serve as the first point of contact for clients using ADP Workforce Now payroll and HR solutions in Metro Manila. You will troubleshoot payroll, tax, compliance, and system issues, guide clients through payroll processing and reporting, and collaborate with internal teams to maintain service excellence.

This role emphasizes client education, proactive problem solving, and maintaining detailed case notes to ensure accurate