Client Support Specialist I: Payroll & HR Solutions

ADP; Makati; On-site; PHP 350,000 - 550,000; Full time

Job summary

ADP is seeking a Client Support Specialist in the Philippines (Metro Manila, Makati) to join the MAS Core Service West team. You will be the first contact for clients using ADP Workforce Now, addressing payroll, tax, and system issues, and guiding clients through payroll processing, reporting, benefits, and self-service.

You will assist with payroll setup and compliance, stay current on product enhancements, build strong client relationships, collaborate with Implementation, Tax, and Technical

Responsibilities

• Serve as the first point of contact for clients using ADP Workforce Now.
• Assist with payroll setup, processing, adjustments, and regulatory compliance.
• Stay updated on Workforce Now enhancements and provide product guidance.
• Build strong client relationships and promote self-service tools.
• Collaborate with Implementation, Tax, and Technical Support to resolve issues.

Job description

ADP is seeking a Client Support Specialist in the Philippines (Metro Manila, Makati) to join the MAS Core Service West team. You will be the first contact for clients using ADP Workforce Now, addressing payroll, tax, and system issues, and guiding clients through payroll processing, reporting, benefits, and self-service.

You will assist with payroll setup and compliance, stay current on product enhancements, build strong client relationships, collaborate with Implementation, Tax, and Technical