TikTok Talent Connect: Customer Support Associate I (Naga 2025)

Concentrix; Naga; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix is hiring at Naga for a Talent Connect TikTok role. You will handle customer inquiries via calls or the web, resolve routine issues, and strive to meet service KPIs while delivering courteous, empathetic support.

You will maintain product knowledge, document interactions, and collaborate with teammates to improve customer satisfaction, with opportunities to offer additional services as appropriate.

Qualifications

• High school diploma preferred.
• 3–6 months relevant experience preferred.
• Strong communication and problem-solving skills.
• Ability to rotate shifts and work in a fast-paced environment.

Responsibilities

• Interface with customers via inbound/outbound calls or internet according to client needs.
• Resolve routine problems and provide service that meets KPIs.
• Clarify requirements, use resources to provide effective resolutions, and build rapport.
• Greet customers professionally and maintain a courteous tone.
• Maintain knowledge of client products and services.
• Document all work accurately in the tracking system.
• Assist in activities to improve customer satisfaction and business performance.
• Offer additional products/services when appropriate.
• Respond to inquiries by directing customers to sources or senior staff.

Skills

Customer service

Communication

Multitasking

Teamwork

Empathy

Education

High school diploma

Tools

CRM software

Call tracking system

PC navigation

Job description

Concentrix is hiring at Naga for a Talent Connect TikTok role. You will handle customer inquiries via calls or the web, resolve routine issues, and strive to meet service KPIs while delivering courteous, empathetic support.

You will maintain product knowledge, document interactions, and collaborate with teammates to improve customer satisfaction, with opportunities to offer additional services as appropriate.