Talent Connect TIKTOK - CDO 2025

Concentrix; Cagayan de Oro; On-site; PHP 201,000 - 257,000; Full time

Job summary

Concentrix in the Philippines is seeking a Customer Support Associate I to handle inbound and outbound calls or online inquiries, delivering courteous service and resolving routine issues. The role requires empathy, strong PC skills, and the ability to document interactions accurately.

You will work within a team to meet KPIs and may rotate shifts as needed across Cagayan de Oro. With a focus on customer satisfaction, you will learn product knowledge and tools while assisting customers and

Qualifications

• High school diploma or equivalent.
• Strong customer service orientation and communication skills.
• Ability to use computer and navigate basic software.

Responsibilities

• Handle inbound/outbound calls or online inquiries per client requirements.
• Clarify customer needs and provide solutions with empathy and accuracy.
• Maintain knowledge of client products/services and document interactions.
• Support improvement initiatives to boost customer satisfaction and performance.
• Suggest additional products or services when appropriate.
• Reference published materials or escalate to senior staff as needed.

Skills

Customer service

Communication skills

Multi-tasking

Team player

Education

High school diploma

Tools

PC knowledge

Job description

Job Title: Talent Connect TIKTOK - CDO 2025

Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

PHL Cagayan de Oro - Trade St

Language Requirements

Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. We’re the strategic people to help brands and customers grow future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.