Tier 1 Support Specialist — 24/7 US Customer Care

Cloudstaff Philippines Inc.; Philippines; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career growth

Shifting schedules

Office perks

Team events

Performance reviews

Company-provided equipment

Referral incentives

Job summary

Cloudstaff Philippines Inc. is seeking a Support Specialist to join our team and provide software support to US-based customers. You will maintain product knowledge, distinguish user vs. system issues, and resolve or escalate queries while delivering timely updates and ensuring SLA compliance.

Join a high-energy, 24/7 operation with a focus on excellent customer service, collaboration with peers, and opportunities for growth within a vibrant offshore workplace environment.

Qualifications

• Experience using Zendesk and Microsoft Office is required.
• Excellent verbal and written communication skills.
• Strong teamplayer with dependable, flexible attitude.
• Able to work shifting schedules in 24/7 operations.
• Highly organized and responsive in fast-paced environments.

Responsibilities

• Provide software support to US-based customers.
• Maintain strong knowledge of our products and system functionality.
• Identify user-related versus system-related issues accurately.
• Resolve or escalate queries appropriately.
• Provide timely case updates to customers.
• Meet and maintain Service Level Agreements consistently.
• Serve as a primary responder to incoming support calls.
• Collaborate closely with fellow support technicians.
• Provide technical assistance and user training.
• Deliver excellent customer service and build strong relationships.

Skills

Zendesk

Microsoft Office

Verbal communication

Written communication

Team player

24/7 shift readiness

Organized

Tools

Zendesk

Microsoft Office

Job description

Cloudstaff Philippines Inc. is seeking a Support Specialist to join our team and provide software support to US-based customers. You will maintain product knowledge, distinguish user vs. system issues, and resolve or escalate queries while delivering timely updates and ensuring SLA compliance.

Join a high-energy, 24/7 operation with a focus on excellent customer service, collaboration with peers, and opportunities for growth within a vibrant offshore workplace environment.