Hybrid Support Specialist Tier 1 – US Customer Support

Cloudstaff; Makati; Hybrid; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Comprehensive health and life insurance

Flexible leave credits

Quarterly perks boxes

Annual Performance Review with Salary Increase

Company-provided PC/Laptop

Job summary

A leading outsourcing company based in Makati seeks a Support Specialist Tier 1 to provide exceptional software support to US-based customers. This hybrid role involves maintaining strong product knowledge and delivering excellent customer service. Ideal candidates will possess experience with Zendesk and Microsoft Office, strong communication skills, and a proactive mindset. Join a vibrant office environment that promotes creativity and career growth, along with comprehensive perks including health insurance and flexible leave credits.

Qualifications

• Proven experience in an administrative support role.
• Exceptional attention to detail and accuracy.
• Ability to work in fast-paced environments.

Responsibilities

• Provide software support to US-based customers.
• Maintain knowledge of products and system functionality.
• Collaborate closely with fellow support technicians.

Skills

Experience using Zendesk

Excellent verbal communication

Team player attitude

Organisational skills

Solution-oriented mindset

Tools

Microsoft Office

Loan processing software

Job description

A leading outsourcing company based in Makati seeks a Support Specialist Tier 1 to provide exceptional software support to US-based customers. This hybrid role involves maintaining strong product knowledge and delivering excellent customer service. Ideal candidates will possess experience with Zendesk and Microsoft Office, strong communication skills, and a proactive mindset. Join a vibrant office environment that promotes creativity and career growth, along with comprehensive perks including health insurance and flexible leave credits.