Text Chat Operator

New Media Services, Pty. Ltd.; Baguio; On-site; PHP 201,000 - 290,000; Full time

Job summary

New Media Services, Pty. Ltd. in Baguio City is seeking a Full-time onsite Chat Support Agent with no experience required. Fresh graduates and career changers are welcome to apply and learn on the job.

You will respond to subscribers, maintain engaging conversations, and uphold company guidelines. Ideal candidates have strong English writing, fast typing, and the ability to multitask across chats. Flexible schedules are available, and familiarity with chat platforms is desirable for smooth

Qualifications

• Exceptional written communication skills in English, demonstrating creativity and adaptability.
• Proficient typist with a minimum typing speed of 45 words per minute.
• Strong multitasking and prioritization abilities for efficient subscriber support.
• Demonstrates flexibility and confidently engages in conversations of any nature.
• Thrives independently and collaboratively as a valuable team member.
• Open to flexible and shifting schedules, accommodating changing work hours.
• Familiarity or experience with chat software and systems is highly desirable.

Responsibilities

• Respond to subscribers' messages and engage in conversations in a timely, professional, and engaging manner.
• Adhere to company and client policies and guidelines.
• Keep detailed records of subscribers' interactions and any issues that may arise.
• Meet daily and weekly targets for chat interactions.

Skills

Written English

Typing

Multitasking

Flexibility

Team player

Shift flexibility

Chat software

Tools

Chat platforms

Job description

FULL-TIME | ONSITE (Loakan, Baguio City)

NO EXPERIENCE NEEDED!

• Fresh graduates welcome
• Career shifters welcome
• No BPO experience required

Engages with subscribers professionally, providing personalized experiences that meet their needs. Tasks include responding to messages and building strong online relationships for prolonged, active, and enjoyable website engagement. The primary goal is to foster satisfaction, interconnectedness, and a sense of belonging among subscribers.

Job Requirements

• Exceptional written communication skills in English, demonstrating creativity and adaptability.
• Proficient typist with a minimum typing speed of 45 words per minute.
• Strong multitasking and prioritization abilities for efficient subscriber support.
• Demonstrates flexibility and confidently engages in conversations of any nature.
• Thrives independently and collaboratively as a valuable team member.
• Open to flexible and shifting schedules, accommodating changing work hours.
• Familiarity or experience with chat software and systems is highly desirable.

Duties and Responsibilities

• Respond to subscribers' messages and engage in conversations in a timely, professional, and engaging manner.
• Adhere to company and client policies and guidelines.
• Keep detailed records of subscribers' interactions and any issues that may arise.
• Meet daily and weekly targets for chat interactions.