Territory Service Manager

Maruti Suzuki India Ltd.; Hinoba-an; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Maruti Suzuki India Ltd. in the Philippines is seeking a Territory Service Manager to drive service quality and business growth across the dealer network. The role focuses on improving workshop performance, customer experience, and profitability in the assigned territory.

You will analyze workshop data, implement service strategies, lead technical campaigns, and collaborate with dealerships to reduce TAT and boost service-to-sales ratios.

Qualifications

• Bachelor level technical degree required.
• Experience in managing dealer networks or service territories preferred.
• Strong analytical and communication skills required, with a data-driven approach.

Responsibilities

• Drive business growth and improve service parameters across workshops in the territory.
• Handle critical customer issues and manage technical campaigns/recalls.
• Analyze workshop data and trends to improve customer retention and service strategies.
• Collaborate with dealerships to reduce inefficiencies and improve service/sales ratios.

Skills

Territory management

Data analytics

Customer experience

Financial acumen

Channel/dealer management

Education

B.E./B.Tech in Mechanical or Automobile or Electrical & Electronics

Job description

We are looking forTerritory Service Manager,for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry,

1.Business Growth Aspects

• Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
• Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

2.Technical Aspects

• Handling critical customer complaints and technical issues of the territory
• Managing technical campaigns and recalls
• Escalation of product feedback at Head office
• Improving customer experience by implementation of SAS in workshops
• Assisting dealerships in reducing system and process related inefficiencies

Qualifications

B. E/ B. Tech with specialization in (Mechanical, Automobile, Electronics& Electrical)

Work Experience

B. Tech 2 to 7 years

TECHNICAL COMPETENCIES

• Understanding of Latest tools & technology - Application & Implementation
• Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)
• Channel/Dealer Management Skills and Business Partnering
• Territory Mapping and Customer/ Data Analytics

BEHAVIORAL COMPETENCIES

• Target orientation & pressure handling Ability
• Sense of accountability and responsibility
• Creativity, innovation, and problem solving