Service Manager

Autocentral Group; Mandaue; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Autocentral Group in the Philippines is seeking a proactive leader to manage service teams within our automotive retail network. You will drive performance, coach staff, and ensure exemplary customer service while supervising day-to-day operations and analytics.

The role emphasizes data-driven decision making, CRM and marketing platforms familiarity, strategic planning, and cross-functional collaboration to improve service outcomes, profitability, and staff development.

Qualifications

• Proven leadership experience managing service teams, ideally in automotive retail or a related industry.
• Strong coaching and mentoring skills with the ability to motivate diverse teams.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinking and analytical abilities with proficiency in service data analysis and reporting.
• Customer-focused mindset with a passion for delivering exceptional service.
• Familiarity with CRM systems, digital service tools, and marketing platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• High integrity and professionalism.

Responsibilities

• Part Inventory, Ordering, Forecasting, Auditing, Issuance
• BRP Monitoring, estimate reviewing, estimate approval, Billing monitoring, Collections and RO closure in the system, Process auditing, Reports checking
• Customer service analysis, PMS due sweeping, Appointment and spot checking, Reports checking, Complaints monitoring and closing, Target setting
• Warranty FTIR monitoring, filing and closing, Masterfile checking
• Daily Operation Audit, Job order review, Job Controls in the system, Technician efficiency, Leadman effectiveness, washing urgency and quality
• Promotional strategy, analysis and direction, procurement, hiring, people development
• Profitability - collections and production audit
• Perform other tasks assigned by management

Skills

Leadership

Coaching

Communication

Strategic thinking

Customer service

CRM systems

Multi-tasking

Integrity

Tools

CRM systems

Digital service tools

Marketing platforms

Job description

Job Description

1. 1. Part Inventory, Ordering, Forecasting, Auditing, Issuance
2. 2. BRP Monitoring, estimate reviewing, estimate approval, Billing monitoring, Collections and RO closure in the system, Process auditing, Reports checking
3. 3. Customer service analysis, PMS due sweeping, Appointment and spot checking, Reports checking, Complaints monitoring and closing, Target setting
4. 4. Warranty FTIR monitoring, filing and closing, Masterfile checking
5. 5. Daily Operation Audit, Job order review, Job Controls in the system, Technician efficiency, Leadman effectiveness, washing urgency and quality
6. 6. Promotional strategy, analysis and direction, procurement, hiring, people development
7. 7. Profitability - collections and production audit
8. 8. Perform other tasks assigned by management

Job Qualifications

• Proven leadership experience managing service teams, ideally in automotive retail or a related industry.
• Strong coaching and mentoring skills with the ability to motivate diverse teams.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinking and analytical abilities with proficiency in service data analysis and reporting.
• Customer-focused mindset with a passion for delivering exceptional service.
• Familiarity with CRM systems, digital service tools, and marketing platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• High integrity and professionalism.