Systems and Process Manager

Maruti Suzuki India Ltd.; Hinoba-an; On-site; PHP 796,000 - 1,194,000; Full time

Job summary

Maruti Suzuki India Ltd. in Pan India is seeking a results-driven Sales Operations Leader to standardize dealer sales processes, enhance customer experience, and drive dealer performance using a Balanced Scorecard approach across multiple dealerships.

You will monitor dealer financial health and collaborate with cross-functional teams to optimize sales operations and dealer systems for sustainable growth and profitability.

Qualifications

• MBA or BE preferred; MBA/BE combination advantageous.
• 3–6 years in field sales or dealer sales process management.
• Automobile industry experience preferred.
• Strong knowledge of dealer sales processes and operational workflows.

Responsibilities

• Enhance customer sales satisfaction by standardizing sales operations across dealerships.
• Monitor and manage dealer financial health for long-term viability and profitability.
• Drive dealer business performance using the Balanced Scorecard methodology.
• Improve the quality of sales processes and dealer systems for operational excellence.

Skills

New Car Sales Processes

P&L Understanding

Dealer Sales Processes

Channel Management

Dealer Engagement

MS Office

Education

MBA

BE

Tools

MS Office (Excel & PowerPoint)

Job description

Experience

Experience 3 - 6 Years

Posted

Posted 31st January, 2026

Location: Pan India

Principal Accountabilities

Enhance Customer Sales Satisfaction by implementing standardized sales operations across dealerships

Monitor and manage Dealer Financial Health to ensure long-term viability and profitability

Drive Dealer Business Performance using the Balanced Scorecard methodology

Improve the quality of sales processes and dealer systems for operational excellence.

Skills & Knowledge

a) Qualifications

• MBA / BE (preferably both)

b) Work Experience

• 3 - 6 years in Field Sales or Dealer Sales Process Management
• Preferably from the Automobile industry

Domain Expertise

Strong understanding of:

• Scoreboard monitoring and performance excellence
• Customer experience and touchpoint optimization
• Customer Delight Index and Satisfaction Index metrics

Behavioral Competencies

• 1. Innovative & Creative Thinking: Ability to challenge norms and propose fresh solutions
• 2. Customer Obsession: Prioritize customer needs in every decision
• 3. Analytical Skills: Data-driven mindset with strong problem-solving capabilities
• 4. Effective Communication: Clear, persuasive, and collaborative communicator

Technical Competencies

• 1. Hands-on experience with New Car Sales Processes
• 2. Solid understanding of Financials (P&L) and dealership economics

• 3. Exposure to Channel Management and dealer engagement strategies
• 4.Proficient in MS Office, especially Excel and PowerPoint
• 5.Deep knowledge of Dealer Sales Processes and operational workflows