Territory Service Manager - Auto Growth & Customer Tech

Maruti Suzuki India Ltd.; Hinoba-an; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Maruti Suzuki India Ltd. in the Philippines is seeking a Territory Service Manager to drive service quality and business growth across the dealer network. The role focuses on improving workshop performance, customer experience, and profitability in the assigned territory.

You will analyze workshop data, implement service strategies, lead technical campaigns, and collaborate with dealerships to reduce TAT and boost service-to-sales ratios.

Qualifications

• Bachelor level technical degree required.
• Experience in managing dealer networks or service territories preferred.
• Strong analytical and communication skills required, with a data-driven approach.

Responsibilities

• Drive business growth and improve service parameters across workshops in the territory.
• Handle critical customer issues and manage technical campaigns/recalls.
• Analyze workshop data and trends to improve customer retention and service strategies.
• Collaborate with dealerships to reduce inefficiencies and improve service/sales ratios.

Skills

Territory management

Data analytics

Customer experience

Financial acumen

Channel/dealer management

Education

B.E./B.Tech in Mechanical or Automobile or Electrical & Electronics

Job description

Maruti Suzuki India Ltd. in the Philippines is seeking a Territory Service Manager to drive service quality and business growth across the dealer network. The role focuses on improving workshop performance, customer experience, and profitability in the assigned territory.

You will analyze workshop data, implement service strategies, lead technical campaigns, and collaborate with dealerships to reduce TAT and boost service-to-sales ratios.