Tenant Relations Supervisor - SM City Baliwag

SM Supermalls; Baliwag; Presencial; PHP 279.000 - 469.000; Jornada completa

Descripción de la vacante

SM Supermalls seeks a Tenant Relations/Operations Supervisor for SM City Baliwag in Baliwag, Bulacan. The role focuses on building strong tenant relationships from pre-construction to post-operations, ensuring lease compliance, design standards, and mall regulations, while coordinating with Engineering, Building Administration, and Design teams.

You will monitor tenant accounts, support daily operations, and prepare documentation to support business goals.

Formación

• Bachelor's degree in Engineering, Architecture or Business Administration.
• Minimum of 2 years in construction, project management, administrative management services, tenant relations or property management.
• Strong communication and stakeholder management skills.

Responsabilidades

• Builds and maintains strong relationships with tenants from pre-construction to post-operation, ensuring lease terms, design standards and mall regulations are followed.
• Coordinates tenant construction and renovation with Engineering, Building Administration and Design teams to address concerns and secure timely approvals.
• Monitors tenant accounts by tracking sales, rent and utilities, ensuring accurate billing and collections.
• Supports mall operations through regular inspections, tenant orientations and coordination on housekeeping, safety and security programs.
• Prepares and maintains tenant documentation, reports and compliance records, coordinating with other departments and supporting learning and development initiatives.

Conocimientos

Tenant relations

Construction management

Project management

Administrative management

Communication skills

Stakeholder management

Educación

Bachelor's degree (Engineering / Architecture / Business)

Descripción del empleo

Tenant Relations Supervisor - SM City Baliwag SM City Baliwag, Baliwag, Bulacan, Philippines 2 - 5 Years Probationary

Job Description

As a Tenant Relations/Operations Supervisor , your main focus is to manage and closely monitor that the needs of the tenants are met, and that their daily operations follow the SM house rules. At the same time, treating each tenant as valuable partners as early as construction, operations, and all the way until egress that is crucial to meet business strategic and financial goals.

Primary Responsibilities:

• Builds and maintains strong relationships with tenants by assisting them from pre-construction to post-operation, ensuring compliance with lease terms, design standards, and mall regulations.
• Coordinates tenant construction and renovation activities with Engineering, Building Administration, and Design teams to address concerns, align with design criteria, and secure timely approvals and clearances.
• Monitors tenant accounts by tracking sales, rent, and utility charges, ensuring accurate billing, prompt collections, and proper endorsement of overdue accounts.
• Supports mall operations through regular inspections, tenant orientations, and coordination on housekeeping, safety, and security programs to maintain a clean and compliant mall environment.
• Prepares and maintains tenant documentation, reports, and compliance records while coordinating with other departments and supporting continuous learning and professional development initiatives.

Qualifications:

• Preferably a Bachelor’s degree holder in Engineering or Architecture, Business Administration or Business Management.
• Minimum of 2 years of experience in construction, project management, administrative management services, tenant relations or, property management.
• With strong communication and stakeholder management skills.

Work Location:

• SM City Baliwag