Mall Tenant Relations & Operations Lead

SM Supermalls; Baliwag; On-site; PHP 279,000 - 469,000; Full time

Job summary

SM Supermalls seeks a Tenant Relations/Operations Supervisor for SM City Baliwag in Baliwag, Bulacan. The role focuses on building strong tenant relationships from pre-construction to post-operations, ensuring lease compliance, design standards, and mall regulations, while coordinating with Engineering, Building Administration, and Design teams.

You will monitor tenant accounts, support daily operations, and prepare documentation to support business goals.

Qualifications

• Bachelor's degree in Engineering, Architecture or Business Administration.
• Minimum of 2 years in construction, project management, administrative management services, tenant relations or property management.
• Strong communication and stakeholder management skills.

Responsibilities

• Builds and maintains strong relationships with tenants from pre-construction to post-operation, ensuring lease terms, design standards and mall regulations are followed.
• Coordinates tenant construction and renovation with Engineering, Building Administration and Design teams to address concerns and secure timely approvals.
• Monitors tenant accounts by tracking sales, rent and utilities, ensuring accurate billing and collections.
• Supports mall operations through regular inspections, tenant orientations and coordination on housekeeping, safety and security programs.
• Prepares and maintains tenant documentation, reports and compliance records, coordinating with other departments and supporting learning and development initiatives.

Skills

Tenant relations

Construction management

Project management

Administrative management

Communication skills

Stakeholder management

Education

Bachelor's degree (Engineering / Architecture / Business)

Job description

SM Supermalls seeks a Tenant Relations/Operations Supervisor for SM City Baliwag in Baliwag, Bulacan. The role focuses on building strong tenant relationships from pre-construction to post-operations, ensuring lease compliance, design standards, and mall regulations, while coordinating with Engineering, Building Administration, and Design teams.

You will monitor tenant accounts, support daily operations, and prepare documentation to support business goals.