Tenant Relations Supervisor

Federal Pioneer Development Corp.; Mandaluyong; On-site; PHP 360,000 - 480,000; Full time

Job summary

Federal Pioneer Development Corp. seeks a seasoned professional to build a customer-responsive culture and collaborate with stakeholders to enhance engagement across all touchpoints.

The role also covers administrative duties, including maintaining price lists, researching pricing and operations, and ensuring compliant record-keeping. The ideal candidate has a four-year business degree and 5–10 years in Leasing/Real Estate, and is willing to work in Mandaluyong.

Qualifications

• Graduate of a four-year business course.
• 5 to 10 years experience in Leasing/Real Estate Industry.
• Willing to work in Mandaluyong area.

Responsibilities

• Takes charge of building and reinforcing a customer responsive culture of the company
• Collaborates with all internal and external stakeholders to develop great customer engagement strategies to guide all phases of customer interactions
• Take the lead to continually acquire best practices in customer care
• Monitors team members if they meet the standard set/timeline
• Provide guidance and supports to team members in analyzing and resolving customer complaints and ensure customer satisfaction
• Study and review information gathered by the team and their analysis of complaints for process improvement
• Guide the subordinates to arrive at proper decisions regarding complaints prioritization and communication
• Build a systematic customer feedback mechanism to track customer satisfaction and constantly share updated customer satisfaction feedback to relevant stakeholders
• Maintain updated price list and available units
• Conducts research for pricing and operational improvement of the department

Skills

Customer care

Stakeholder collaboration

Leadership

Pricing research

Record keeping

Education

Bachelor's degree in business

Job description

About the role

This role involves taking charge of building and reinforcing a customer responsive culture, collaborating with internal and external stakeholders to develop customer engagement strategies, and leading the continuous acquisition of best practices in customer care. The position also encompasses administrative responsibilities including maintaining updated price lists, conducting research for pricing and operational improvements, and ensuring systematic record keeping and compliance with government requirements.

Key responsibilities

• Takes charge of building and reinforcing a customer responsive culture of the company
• Collaborates with all internal and external stakeholders to develop great customer engagement strategies to guide all phases of customer interactions
• Take the lead to continually acquire best practices, advances, and new knowledge in customer care
• Monitors team members if they meet the standard set/timeline
• Provide guidance and supports to team members in analyzing and resolving customer complaints and ensure that customer satisfaction is achieved alongside business goals
• Study and review information gathered by the team and their analysis of complaints for process improvement
• Guide the subordinates to arrive at proper decisions regarding complaints prioritization and communication
• Build a systematic customer feedback mechanism to track customer satisfaction and constantly share updated customer satisfaction feedback to relevant stakeholders
• Maintain updated price list and available units
• Conducts research for pricing and operational improvement of the department

About you

• Graduate of any four (4) year business course
• With 5 to 10 years experience in Leasing/Real Estate Industry
• Willing to work in Mandaluyong area