Tenant Relations Officer - Tuguegarao

Robinsons Land Corporation; Tuguegarao; On-site; PHP 335,000 - 614,000; Full time

Job summary

The Tenant Relations Officer at Robinsons Tuguegarao ensures tenant compliance with lease agreements, MOAs, and house rules while overseeing construction progress and pre-opening requirements to guarantee stores open on schedule.

At lease end, the officer manages turnover, final accountabilities, and security deposits, while fostering strong tenant relationships to support sales, profitability, and long-term sustainability during the lease period.

Qualifications

• Bachelor’s degree in commerce, marketing, business management or related technical field.
• Minimum of 3 years experience in tenant relations, client management or customer service.
• Experience in mall management, operations or maintenance is preferred.

Responsibilities

• Ensure tenant compliance with lease agreements, MOAs and house rules.
• Oversee construction progress and pre-opening requirements for timely openings.
• Facilitate smooth end-of-lease egress and turnover, including security deposits.
• Build and maintain relationships with tenants to support sales and long-term sustainability.

Skills

Tenant relations

Client management

Customer service

Mall management exposure

Education

Bachelor’s Degree in Commerce

Job description

The Tenant Relations Officer is responsible for ensuring tenant compliance with lease agreements, memoranda of agreement, and the company’s house rules and regulations.

They oversee construction progress and pre-opening requirements to guarantee that tenants are able to open their stores on schedule.

At the end of the lease term, the Tenant Relations Officer facilitates a smooth egress and proper turnover of the leased space back to the company, including the routing of final accountabilities and the release of security deposits or refunds.

The Tenant Relations Officer also builds and maintains positive relationships with tenants, supporting them in achieving sales, profitability, and long-term business sustainability throughout their lease period.

Qualifications:

• Bachelor’s Degree in Commerce, Marketing, Business Management, and other related or relevant technical course

• At least 3 years of working experience in tenant relations, client management, customer service, or equivalent; preferably with expertise in mall management, operations, or maintenance

Locations:

Robinsons Tuguegarao

Schedule:

5-day compressed workweek schedule; rest days to be discussed