Tenant Relations Manager - Galleria Cebu

Robinsons Land Corporation; Cebu City; On-site; PHP 480,000 - 720,000; Full time

Job summary

Robinsons Land Corporation is hiring a Tenant Relations Manager for Maxilom-Mall Operations in Cebu. This probationary, on-site role focuses on enforcing lease terms, MOAs, and house rules while coordinating construction progress and pre-opening readiness to ensure tenants launch as scheduled.

Responsibilities include managing end-of-lease turnover, routing final accounts, and releasing deposits. The role also emphasizes sustaining strong tenant relations to support tenants’ sales and long-term

Qualifications

• Bachelor’s degree in Commerce, Marketing, Business Management, or related field.
• At least 3 years of experience in tenant relations, client management, customer service, or equivalent; mall/operations experience preferred.

Responsibilities

• Ensure tenant compliance with lease agreements, MOA, and house rules.
• Oversee construction progress and pre-opening requirements to ensure tenants open on schedule.
• Facilitate lease egress and turnover at end of term, including final accountabilities and deposit refunds.
• Build and maintain positive tenant relationships to support sales, profitability, and long-term sustainability.

Skills

Tenant relations

Client management

Customer service

Education

Bachelor’s degree in Commerce/Marketing/Business Management

Job description

Department

Maxilom-Mall Operations

Employee Type

Probationary

The Tenant Relations Manager is responsible for ensuring tenant compliance with lease agreements, memoranda of agreement, and the company’s house rules and regulations.

They oversee construction progress and pre-opening requirements to guarantee that tenants are able to open their stores on schedule.

At the end of the lease term, the Tenant Relations Manager facilitates a smooth egress and proper turnover of the leased space back to the company, including the routing of final accountabilities and the release of security deposits or refunds.

The Tenant Relations Manager also builds and maintains positive relationships with tenants, supporting them in achieving sales, profitability, and long-term business sustainability throughout their lease period.

Qualifications

• Bachelor’s Degree in Commerce, Marketing, Business Management, and other related or relevant technical course
• At least 3 years of working experience in tenant relations, client management, customer service, or equivalent; preferably with expertise in mall management, operations, or maintenance

Location

• Robinsons Galleria Cebu

Experience Range (Years)

3 - 5 years