Temp Service Ops Process Lead - Manila (3PM-12AM)

Mondelez International; Manila; Vor Ort; PHP 400.000 - 650.000; Vollzeit

Zusammenfassung

Mondelèz International in Manila is seeking a process and service operations expert to support service delivery excellence within Mondelèz Digital Services.

You will own SOP development, drive standardization, contribute to training materials, ensure compliance with data protection and policy, analyze exceptions, and lead continuous improvement for the team. The role follows a regional model with a 3 PM–12 AM Manila schedule and no relocation support.

Qualifikationen

• Experience in process design and mapping within a shared service environment.
• Ability to drive standardization and process simplification.
• Familiarity with data protection practices and SOP governance.

Kenntnisse

Process knowledge

Service operations

SOP development

Training material input

Data protection awareness

Continuous improvement

Team collaboration

Jobbeschreibung

Mondelèz International in Manila is seeking a process and service operations expert to support service delivery excellence within Mondelèz Digital Services.

You will own SOP development, drive standardization, contribute to training materials, ensure compliance with data protection and policy, analyze exceptions, and lead continuous improvement for the team. The role follows a regional model with a 3 PM–12 AM Manila schedule and no relocation support.