My Pay Advisor UK & I - Fixed-Term

Mondelez International; Manila; On-site; PHP 400,000 - 650,000; Full time

Job summary

Mondelèz International in Manila is seeking a process and service operations expert to support service delivery excellence within Mondelèz Digital Services.

You will own SOP development, drive standardization, contribute to training materials, ensure compliance with data protection and policy, analyze exceptions, and lead continuous improvement for the team. The role follows a regional model with a 3 PM–12 AM Manila schedule and no relocation support.

Qualifications

• Experience in process design and mapping within a shared service environment.
• Ability to drive standardization and process simplification.
• Familiarity with data protection practices and SOP governance.

Skills

Process knowledge

Service operations

SOP development

Training material input

Data protection awareness

Continuous improvement

Team collaboration

Job description

Job Description

Are You Ready to Make It Happen at Mondelèz International? Join our Mission to Lead the Future of Snacking. Make It Matter.

You are a specialist in a process, workstream or area in Mondelèz International Digital Services, working to support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelèz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career.

You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

More about this role

Work schedule: 3PM - 12AM Manila Time.

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelèz Europe GmbH, Switzerland. No Relocation support available.

Business Unit Summary

Mondelèz International, Inc. empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks, Milka and Toblerone chocolate; Philadelphia and Dairylea cheese; and Maynards Bassetts, Trebor and Trident gums. Our more than 80,000 colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelèz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Temporary (Fixed Term)

Service Operations (Delivery) Global Business Services At Mondelèz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum. Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!