Senior Learning & Process Excellence Advisor

Mondelēz International; Manila; Vor Ort; PHP 500.000 - 900.000; Vollzeit

Zusammenfassung

Mondelēz International Manila seeks a process specialist in Digital Services to support impeccable service operations. You will own SOP development, drive standardization, and contribute to training materials while ensuring SOP/data protection compliance.

In a shared services setup, you will analyze exceptions, propose improvements, and lead sustainable continuous improvement for the team. Strong communication and initiative are essential.

Qualifikationen

• Your specific process area is requested for the role.
• Experience working in a shared service organization is preferred.
• Ability to work within a team and influence others.
• Experience in process design, mapping and gathering business requirements.
• Strong communication, interpersonal skills, and initiative.

Aufgaben

• Ensure service level agreements and obligations are met.
• Co-own development of standard operating procedures.
• Drive standardization and simplification of processes.
• Provide input for training materials and ensure SOP/data protection compliance.
• Analyze exceptions, recommend process improvements, lead continuous improvement.

Kenntnisse

Your specific process area

Shared services experience

Team player / influencing others

Process design & mapping / businessReq

Communication / interpersonal skills /

Jobbeschreibung

Mondelēz International Manila seeks a process specialist in Digital Services to support impeccable service operations. You will own SOP development, drive standardization, and contribute to training materials while ensuring SOP/data protection compliance.

In a shared services setup, you will analyze exceptions, propose improvements, and lead sustainable continuous improvement for the team. Strong communication and initiative are essential.