Global Process Lead, Shared Services & Client Delivery

Mondelez Philippines, Inc.; Manila; Vor Ort; PHP 900.000 - 1.700.000; Vollzeit

Zusammenfassung

Mondelēz Philippines, Inc. is seeking a senior Experience Management lead within Global Business Services. You will guide end-to-end process management, partner with cross-functional teams, and drive operating standards to deliver value for clients.

The role emphasizes coaching teams, managing performance against SLAs, maintaining customer focus, and thriving in a changing environment with proactive initiative.

Qualifikationen

• Experience leading end-to-end process management for a discipline.
• Experience using shared services in a global environment.
• Leading teams, coaching and mentoring with SLA-driven performance.
• Customer service and managing relationships with demanding clients.
• Strong communication, organizational, problem-solving and multi-tasking skills.
• Experience with compliance and controls; auditing or programs emphasizing compliance.

Aufgaben

• Offer suggestions to enhance experience direction global process workstreams.
• Develop action plans to ensure minimum operating standards are met.
• Collaborate with other leads to achieve operational excellence and continuous improvement.
• Ensure value delivery by using performance metrics and analyses.

Kenntnisse

Process management

Global shared services

Team leadership

Customer relationship management

Communication & problem solving

Compliance & controls

Jobbeschreibung

Mondelēz Philippines, Inc. is seeking a senior Experience Management lead within Global Business Services. You will guide end-to-end process management, partner with cross-functional teams, and drive operating standards to deliver value for clients.

The role emphasizes coaching teams, managing performance against SLAs, maintaining customer focus, and thriving in a changing environment with proactive initiative.