Senior Learning & Process Improvement Advisor

Mondelēz International; Manila; Vor Ort; PHP 600.000 - 900.000; Vollzeit

Zusammenfassung

Mondelēz International is seeking a process and service specialist within its Digital Services to support impeccable service operations. You will co-own SOP development, drive standardization, and provide input for training materials while ensuring compliance with policies and data protection laws.

You will analyze exceptions and lead continuous improvement efforts with a strong team. This role emphasizes process mapping, requirements gathering, and effective collaboration in a global,

Qualifikationen

• Must have experience in process excellence or service delivery within a shared services setup.
• Ability to map and design processes and SOPs.
• Strong interpersonal and communication skills.

Aufgaben

• Drive standardization and simplification of processes.
• Develop and contribute to training materials and SOPs.
• Analyze exceptions and propose process improvements.

Kenntnisse

Process ownership

Shared services

Team player

Process design

Effective communication

Jobbeschreibung

Mondelēz International is seeking a process and service specialist within its Digital Services to support impeccable service operations. You will co-own SOP development, drive standardization, and provide input for training materials while ensuring compliance with policies and data protection laws.

You will analyze exceptions and lead continuous improvement efforts with a strong team. This role emphasizes process mapping, requirements gathering, and effective collaboration in a global,