Senior Learning & Process Improvement Advisor

Mondelez Philippines, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Mondelez International Digital Services in Manila seeks a process specialist to support impeccable service operations. You will own SOP development, drive standardization, and contribute to training materials while ensuring SOPs comply with policy and law.

You will analyze data, report on exceptions, and lead continuous improvement across teams in a shared services environment. Strong collaboration and initiative are essential.

Qualifications

• Experience in your specific process area.
• Experience in a shared service organization.
• Strong teamwork and influencing others.
• Process design and mapping; business requirements gathering.
• Effective communication and taking initiative.

Responsibilities

• Ensure service level agreements and obligations are met.
• Co-owner of development of standard operating procedures.
• Drive standardization and simplification of processes.
• Provide input for training materials and ensure SOP compliance with policies and law.
• Analyze exceptions and recommend process improvements.
• Lead sustainable continuous improvement for the team.

Skills

Process expertise

Shared services

Team player

Process design

Requirements gathering

Communication

Initiative

Job description

Mondelez International Digital Services in Manila seeks a process specialist to support impeccable service operations. You will own SOP development, drive standardization, and contribute to training materials while ensuring SOPs comply with policy and law.

You will analyze data, report on exceptions, and lead continuous improvement across teams in a shared services environment. Strong collaboration and initiative are essential.