Remote 24/7 Operations Leader - Process & People

Penbrothers International; Mandaluyong; On-site; PHP 1,100,000 - 1,900,000; Full time

Job summary

Penbrothers International is seeking a dynamic Operations Manager to lead and scale our Philippines-based support and operations team. This is a high-impact, people leadership role focused on operational excellence, not a hands-on IT position, with opportunities to drive automation and process improvements.

You will manage a 24/7 team, oversee scheduling and escalation handling, report KPIs to global leadership, and ensure staffing for peak periods.

Qualifications

• Proven leadership in large teams and fast-moving environments.
• Strong background in operations management and process optimization.
• Experience working with SaaS businesses or tech companies is a plus.
• Excellent written and verbal communication with global leadership.

Responsibilities

• Lead the Philippines-based support and operations team.
• Oversee 24/7 coverage, scheduling, and escalations.
• Identify automation opportunities and partner with tech teams to streamline operations.
• Provide executive reporting on KPIs, SLAs, and operational metrics.

Skills

Leadership

Operations management

Growth mindset

Problem solving

Global stakeholder mgmt

SaaS familiarity

Job description

Penbrothers International is seeking a dynamic Operations Manager to lead and scale our Philippines-based support and operations team. This is a high-impact, people leadership role focused on operational excellence, not a hands-on IT position, with opportunities to drive automation and process improvements.

You will manage a 24/7 team, oversee scheduling and escalation handling, report KPIs to global leadership, and ensure staffing for peak periods.