Telesales Agent

MicroSourcing; Cebu City; On-site; PHP 368,280 - 479,880; Full time

Benefits offered by this job

Above-market compensation

Healthcare coverage from day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Collaborative work environment

Flexible work arrangements

Job summary

MicroSourcing in Cebu City, Philippines is seeking a Telesales Agent to contact inactive customers, drive transactions, and document feedback. This onsite role offers shifting work and a compensation range of PHP 33,000–43,000 per month.

Key responsibilities include outreach using scripts, achieving daily activity targets, and following up on customer feedback while collaborating with the support leads. MicroSourcing emphasizes career growth and a supportive environment.

Qualifications

• 1-2 years experience in telesales or sales/customer service.
• Good knowledge of CRM software and telephone systems.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Emotionally intelligent and professional in providing constructive performance feedback to support team members.
• Good written, verbal, and non-verbal communication skills.
• Problem-solving capabilities to create strategies to improve service quality.
• Goal or result-oriented mindset.

Responsibilities

• Contact existing inactive customers using scripts to collect feedback on the company’s service.
• Convert 30 or more inactive customers daily and ensure they carry out transactions.
• Document and follow up on customer feedback.
• Perform any other tasks as assigned by the Customer support Leads.

Skills

CRM software

Negotiation

Communication

Problem solving

Customer focus

Emotional intelligence

Tools

Telephone systems

Job description

Telesales Agent

Location: Cebu City, Cebu, Philippines

Work setup & shift: Onsite | Shifting

Compensation: 33,000-43,000 PHP / Month

Benefits

• Competitive Rewards: above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, performance bonuses.
• A Collaborative Spirit: positive work environment, company-sponsored events.
• Work‑Life Harmony: flexible work arrangements.
• Career Growth: continuous learning and advancement opportunities.
• Inclusive Teamwork: diversity and inclusive culture.

Key Responsibilities

• Contact existing inactive customers using scripts to collect feedback on the company’s service.
• Convert 30 or more inactive customers daily and ensure they carry out transactions.
• Document and follow up on customer feedback.
• Perform any other tasks as assigned by the Customer support Leads.

Qualifications

• 1-2 years experience as a telesales representative or other sales/customer service role.
• Good knowledge of CRM software and telephone systems.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Emotionally intelligent and professional in providing constructive performance feedback to support team members.
• Good written, verbal, and non‑verbal communication skills.
• Problem‑solving capabilities to create strategies to improve service quality.
• Goal or result‑oriented mindset.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

For more information, visit https://www.microsourcing.com/.

Terms & conditions apply.