Outbound Sales Team Lead

MicroSourcing; Manila; On-site; PHP 669,600 - 1,004,400; Full time

Benefits offered by this job

Healthcare on day one

Dependents coverage

Performance bonuses

Paid time off with cash conversion

Group life insurance

Job summary

MicroSourcing is seeking an Outbound Sales Team Lead in Manila to direct a team of telesales specialists, drive daily and monthly targets, and optimize the sales process. The role requires coaching, strategic oversight, and collaboration with Credit, Customer Service, and Marketing to ensure smooth onboarding and pipeline health.

Ideal candidates bring 3+ years in inside sales with supervisory exposure, strong Excel and CRM proficiency, and a proven ability to close complex deals in a fast-paced

Qualifications

• 3+ years in inside sales or outbound telesales with at least 1 year in a supervisory role.
• Proven ability to lead and hit targets in high-volume outbound environments.
• Strong organizational skills and CRM data integrity.

Responsibilities

• Direct and motivate a team of outbound telesales specialists to meet daily and monthly targets and KPIs.
• Oversee outbound sales efforts for specific areas and industries, tailoring strategies for new-site openings.
• Conduct regular call monitoring and coaching to refine pitch, objections, and listening skills.
• Audit the CRM (ZOHO) to ensure leads are managed and pipeline moves toward conversion.
• Partner with Credit, Customer Service, and Marketing to streamline onboarding and remove bottlenecks.
• Serve as primary contact for high-value prospects requiring senior intervention.
• Prepare weekly performance reports for leadership, highlighting trends and improvement opportunities.

Skills

Leadership

Coaching

Negotiation

MS Excel

Tools

Zoho CRM

Job description

Discover your 100% YOU with MicroSourcing!

Metro Manila, Philippines | Full-Time | On-Site

Position

Outbound Sales Team Lead

Location

Eastwood, Libis, Quezon City, Philippines

Work Setup & Shift

Onsite | Shifting Schedule

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one plus dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Be part of a supportive team working closely with Telesales, Credit, and Customer Service Managers to maximize sales outcomes.
• Work-Life Harmony: Experience a structured and engaging sales environment with clear KPIs and targets.
• Career Growth: Develop your expertise in outbound sales, customer acquisition, and relationship management within a leading Australian fuel and convenience brand.
• Inclusive Teamwork: Work in a collaborative environment that values initiative, professionalism, and high performance.

Role & Responsibilities

• Direct and motivate a team of Outbound Telesales Specialists to achieve collective daily and monthly sales targets and KPIs.
• Oversee outbound sales efforts for specific geographical areas and industries, specifically tailoring strategies for new-site openings.
• Conduct regular call monitoring and "side-by-side" coaching sessions to refine the team’s pitch, objection handling, and active listening skills.
• Audit the CRM database (ZOHO) to ensure leads are managed accurately and that the sales pipeline is healthy and moving toward conversion.
• Partner with Credit, Customer Service, and Marketing Managers to streamline the onboarding process and resolve bottlenecks in the sales cycle.
• Serve as the primary point of contact for high-value prospects or difficult customer interactions that require senior intervention.
• Prepare weekly performance reports for senior leadership, identifying trends, challenges, and opportunities for process improvement.

Non-negotiables

• Demonstrated ability to lead, mentor, and hit targets through a team in a high-volume outbound environment.
• Expert-level phone manner, negotiation skills, and the ability to "close" complex or hesitant prospects.
• Strong organizational skills with the ability to manage multiple campaigns and shifting priorities simultaneously.
• High attention to detail regarding sales metrics, conversion rates, and CRM integrity.

Preferred Skills / Expertise

• Advanced MS Office Suite skills (specifically Excel for data analysis and reporting).
• Proficiency in ZOHO CRM (or similar platforms) with the ability to train others on best practices.
• 3+ years in inside sales or outbound telesales, with at least 1 year in a supervisory or "Senior" capacity.
• Experience supporting business growth during rapid expansion or new-site launches.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We foster an inclusive culture that celebrates initiative, professionalism, and collaboration. At MicroSourcing, equality is not just a principle—it’s how we work.

For more information, visit www.microsourcing.com

Terms & conditions apply.