Outbound Account Specialist

MicroSourcing; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Company events

Flexible work arrangements

Career growth opportunities

Job summary

MicroSourcing, based in Cebu City, Philippines, is seeking a telesales professional to engage inactive customers, gather feedback, and drive transactions. The role requires strong CRM knowledge, negotiation skills, and a client‑focused approach to resolve issues and enhance service quality.

The successful candidate will work onsite, handling scripted calls, documenting feedback, and supporting the customer support team with daily targets and collaboration across departments.

Qualifications

• 1-2 years experience as a telesales representative or other sales/customer service role.
• Good knowledge of CRM software and telephone systems.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Emotionally intelligent and professional when providing constructive performance feedback to support team members.
• Strong written, verbal and non‑verbal communication skills.
• Problem‑solving capabilities to create meaningful strategies to improve service quality.
• Goal or result‑oriented.

Responsibilities

• Contact existing inactive customers using scripts to collect feedback on the company's service.
• Convert 30 or more inactive customers daily and ensure they carry out transactions.
• Document and follow up on customer feedback.
• Perform any other tasks as assigned by Customer Support Leads.

Skills

Telesales experience

CRM software

Negotiation skills

Emotional intelligence

Communication (written/verbal/non-verb

Education

Tools

CRM software

Telephone systems

Job description

Job Details

Location: Cebu, Cebu City, Philippines

Job Type: Full-Time, Onsite, Shifting

Benefits

• Competitive Rewards: above-market compensation, healthcare coverage on day one, paid time‑off with cash conversion, group life insurance, performance bonuses.
• A Collaborative Spirit: participation in company‑sponsored events.
• Work‑Life Harmony: flexible work arrangements.
• Career Growth: continuous learning and career advancement opportunities.
• Inclusive Teamwork: diverse, inclusive culture.

Key Responsibilities

• Contact existing inactive customers using scripts to collect feedback on the company's service.
• Convert 30 or more inactive customers daily and ensure they carry out transactions.
• Document and follow up on customer feedback.
• Perform any other tasks as assigned by Customer Support Leads.

Qualifications

• 1-2 years experience as a telesales representative or other sales/customer service role.
• Good knowledge of CRM software and telephone systems.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Emotionally intelligent and professional when providing constructive performance feedback to support team members.
• Strong written, verbal and non‑verbal communication skills.
• Problem‑solving capabilities to create meaningful strategies to improve service quality.
• Goal or result‑oriented.

EEO Statement

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.