Teleperformance Philippines - VisMin - Customer Expert

careersph-teleperformance; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Teleperformance Philippines is recruiting Customer Service Representatives and Technical Support Representatives to handle customer inquiries and deliver solutions that create excellent experiences. You will work in a highly collaborative environment with opportunities to grow your potential and develop your career.

Join a dynamic team that communicates across cultures. The role requires fluent English, strong problem-solving abilities, and the flexibility to work in various shifts while

Qualifications

• Filipino citizen or equivalent status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation Entrepreneurship

Tools

Windows OS

Job description

Overview

Our Customer Service Representatives and Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Qualifications

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills

Minimum Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation Entrepreneurship