Teleperformance Philippines - Nationwide - Customer Expert

careersph-teleperformance; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives to field inquiries and provide solutions that enhance customer experiences. You will work in a collaborative environment with diverse cultures and growth opportunities.

Responsibilities include handling inbound calls and emails, active listening, securing confidential information, and aiming for first-call resolutions while maintaining clear customer communication.

Qualifications

• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Organization and work prioritization skills.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email.
• Provide excellent customer service through active listening.
• Work with confidential customer information in a secure manner.
• Aim to resolve issues on the first call by being proactive.
• Appropriately and adequately communicate with customers.

Skills

English communication

Problem solving

Prioritization

Shift flexibility

Tools

Windows operating systems

Job description

Overview

Our Customer Service Representatives and Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Qualifications

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills