Telemarketing Manager (Raw Materials)

Lennor Group; Taguig; On-site; PHP 446,000 - 670,000; Full time

Job summary

Lennor Metier Consulting in Taguig, Philippines, is seeking a Telemarketing Manager to lead the telemarketing team toward sales and business development goals. Based onsite in Taguig, the role focuses on coaching, strategy development, and driving daily outbound calling to generate leads and revenue.

The ideal candidate has extensive leadership experience and a track record of meeting targets. Join a dynamic team and contribute to improving campaigns, reporting, and collaboration with sales and

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or related field.
• At least 10 years of experience in telemarketing, outbound sales, or contact center operations with leadership experience.
• Proven ability to lead high-performing teams and coach staff.
• Strong communication, negotiation, and interpersonal skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment.

Responsibilities

• Lead and manage a telemarketing team to achieve performance goals.
• Oversee daily outbound calling to generate leads and drive sales opportunities.
• Monitor KPIs and call quality to improve productivity.
• Develop outbound calling strategies to improve conversion rates.
• Provide coaching and performance feedback to team members.
• Ensure compliance with policies and telemarketing regulations.
• Prepare performance reports and forecasts for senior management.
• Collaborate with sales and marketing to optimize campaigns.
• Address escalated customer concerns and support process improvements.

Skills

Leadership

Communication

Coaching

Analytical thinking

Education

Bachelor's degree in Business Administration or related field

Job description

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a Raw Materials Distributor in their search for a Telemarketing Manager based in Taguig.

Salary Range: ₱40,000 - ₱60,000

Work Setup: Onsite

Shift Schedule: Day Shift

Location: Taguig City

The role

The Telemarketing Manager is responsible for leading and managing the telemarketing team to achieve sales and business development objectives. This role oversees daily operations, monitors team performance, develops effective calling strategies, and ensures the team consistently meets productivity and revenue targets. The Telemarketing Manager also coaches and motivates telemarketers to deliver excellent customer interactions and maximize sales opportunities.

Your Responsibilities:

• Manage, supervise, and lead a team of telemarketers to achieve individual and team performance goals.
• Oversee daily outbound calling activities to generate leads, qualify prospects, and drive sales opportunities.
• Monitor team productivity, call quality, and key performance indicators (KPIs).
• Develop and implement outbound calling strategies to improve conversion rates and overall sales performance.
• Provide coaching, training, and performance feedback to telemarketers.
• Ensure compliance with company policies, scripts, and applicable telemarketing regulations.
• Prepare and present performance reports, forecasts, and recommendations to senior management.
• Collaborate with sales, marketing, and other departments to optimize lead generation and campaign effectiveness.
• Resolve escalated customer concerns and support continuous process improvement initiatives.

What we're looking for:

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• Must have at least 10 years of experiencein telemarketing, outbound sales, or contact center operations, including leadership or managerial experience.
• Demonstrated experience managing and developing high-performing telemarketing or outbound sales teams.
• Strong leadership, coaching, and people management skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.

We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime,we encourage you to followour LinkedIn pageto stay informed about future opportunities and company updates.