Telemarketing Manager

Wills International Sales Corporation; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Wills International Sales Corporation in Taguig is seeking a Telemarketing Manager to lead the outbound team, drive sales growth, and optimize calling campaigns. You will coach telemarketers, monitor KPIs, ensure compliance, and collaborate with Sales and Marketing to maximize lead generation and revenue opportunities.

The role requires a Bachelor's degree and at least 10 years in telemarketing or contact center leadership, with a proven track record of developing high-performing teams.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or related field.
• At least 10 years of experience in telemarketing, outbound sales, or contact center operations, including leadership.
• Demonstrated experience managing and developing high-performing telemarketing or outbound sales teams.
• Strong leadership, coaching, and people management skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Manage, supervise, and lead a team of telemarketers to achieve individual and team performance goals.
• Oversee daily outbound calling activities to generate leads, qualify prospects, and drive sales opportunities.
• Monitor team productivity, call quality, and KPIs.
• Develop and implement outbound calling strategies to improve conversion rates and overall sales performance.
• Provide coaching, training, and performance feedback to telemarketers.
• Ensure compliance with company policies, scripts, and applicable telemarketing regulations.
• Prepare and present performance reports, forecasts, and recommendations to senior management.
• Collaborate with sales, marketing, and other departments to optimize lead generation and campaign effectiveness.
• Resolve escalated customer concerns and support continuous process improvement initiatives.
• Perform other tasks that may be assigned from time-to-time.

Skills

Leadership

Coaching

Communication

Negotiation

Analytical skills

People management

Problem-solving

Target-driven mindset

Education

Bachelor's degree

Job description

The Telemarketing Manager is responsible for leading and managing the telemarketing team to achieve sales and business development objectives. This role oversees daily operations, monitors team performance, develops effective calling strategies, and ensures the team consistently meets productivity and revenue targets. The Telemarketing Manager also coaches and motivates telemarketers to deliver excellent customer interactions and maximize sales opportunities.

• Manage, supervise, and lead a team of telemarketers to achieve individual and team performance goals.

• Oversee daily outbound calling activities to generate leads, qualify prospects, and drive sales opportunities.

• Monitor team productivity, call quality, and key performance indicators (KPIs).

• Develop and implement outbound calling strategies to improve conversion rates and overall sales performance.

• Provide coaching, training, and performance feedback to telemarketers.

• Ensure compliance with company policies, scripts, and applicable telemarketing regulations.

• Prepare and present performance reports, forecasts, and recommendations to senior management.

• Collaborate with sales, marketing, and other departments to optimize lead generation and campaign effectiveness.

• Resolve escalated customer concerns and support continuous process improvement initiatives.

• Perform other tasks that may be assigned from time-to-time.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.

• Must have at least 10 years of experience in telemarketing, outbound sales, or contact center operations, including leadership or managerial experience.

• Demonstrated experience managing and developing high-performing telemarketing or outbound sales teams.

• Strong leadership, coaching, and people management skills.

• Excellent communication, negotiation, and interpersonal abilities.

• Strong analytical, organizational, and problem-solving skills.

• Ability to work in a fast-paced, target-driven environment.