Telecommunications Support Specialist

Metacom Careers; Iloilo; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

Metacom Careers is seeking a Telecommunications Support Specialist to provide frontline technical support for customers using our telecommunications products and services. You will diagnose issues, guide customers through troubleshooting and device configuration, and document interactions for quality service.

Ideal candidates demonstrate strong problem-solving, excellent verbal and written communication, and meticulous record-keeping.

Qualifications

• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.

Responsibilities

• Ability to manage customer inquiries efficiently and effectively.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Job description

Employee Recognition and Rewards

• Performance Bonus, Incentives

Insurance Health & Wellness

• HMO

Professional Development

• Job Training, Professional Development

Description

• Provide technical support and assistance to customers regarding telecommunications products and services.
• Diagnose and resolve customer issues, escalating when necessary.
• Guide customers through the process of troubleshooting and configuring devices.
• Maintain detailed records of customer interactions and issue resolutions.
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction.

Requirements

• Job Title: Telecommunications Support Specialist
• Job Function: Customer Service Representative
• Responsibilities and Duties: Ability to manage customer inquiries efficiently and effectively.
• Working Conditions: Comfortable working in a fast-paced, remote, or hybrid environment.
• Qualities and Traits: Strong problem-solving skills and attention to detail.
• Qualities and Traits: Excellent communication skills, both verbal and written.