Telco Tech Representative

Work-1 Manpower Recruitment Services; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Work-1 Manpower Recruitment Services is seeking a Telco Tech Representative in Metro Manila. You will provide exceptional customer service to telecom clients via phone, email, and chat, assist with inquiries on products, services, and billing, and resolve technical issues related to telecom services.

The role emphasizes empathetic communication, quick troubleshooting, and accurate record-keeping, with opportunities to educate customers on features and benefits while collaborating with other

Qualifications

• Excellent communication skills with empathy and active listening.
• Detail-oriented with strong organizational skills.
• Adaptable to learn new technologies and products quickly.

Responsibilities

• Provide exceptional customer service to telecom clients via phone, email, and chat.
• Assist customers with inquiries regarding products, services, and billing issues.
• Resolve technical issues related to telecom services.
• Escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Educate customers on product features and benefits to enhance their user experience.

Skills

Customer service

Troubleshooting

Empathy

Active listening

Detail-oriented

Organizational skills

Adaptability

Teamwork

Education

Fresh Graduate/Student

Job description

Description

Provide exceptional customer service to telecom clients via phone, email, and chat.

Assist customers with inquiries regarding products, services, and billing issues.

Resolve technical issues related to telecom services.

Escalate when necessary.

Maintain accurate records of customer interactions and transactions.

Educate customers on product features and benefits to enhance their user experience.

Requirements

Job Title: Telco Tech Representative

Job Function: Customer Service Representative

Responsibilities and Duties

Strong ability to troubleshoot and resolve technical concerns swiftly.

Qualities and Traits

• Excellent communication skills with a focus on empathy and active listening.


• Detail-oriented with strong organizational skills to handle multiple inquiries simultaneously.


• Adaptability to learn about new technologies and products quickly.


• Team player who can collaborate effectively with other departments.

Experience

Fresh Graduate/Student