Customer Experience Support

Metacom Careers; Pampanga; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in the Philippines (Pampanga) is seeking a Customer Service Representative for a Premium Telco Account to provide personalized and professional service. You will handle inquiries about mobile, internet, and telecommunications services, assist with billing, upgrades, and service requests, troubleshoot basic issues, and document interactions.

Onsite with rotating shifts, including weekends and holidays.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to handle various customer concerns professionally.

Responsibilities

• Handle customer inquiries regarding mobile, internet, and telecommunications services.
• Assist with billing, payments, account changes, upgrades, and service requests.
• Troubleshoot basic service and connectivity concerns.
• Provide accurate information about products, plans, and promotions.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Document customer interactions and update account information accurately.
• Handle customers professionally, especially those with premium/high-value accounts.
• Meet established quality, customer satisfaction, and productivity targets.

Skills

Excellent verbal and written com

Strong customer service

Problem-solving abilities

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Job Requirement

As a Customer Service Representative for a Premium Telco Account, you will assist customers with their telecommunications needs while providing a high level of personalized and professional service.

Key Responsibilities:

Handle customer inquiries regarding mobile, internet, and telecommunications services.

Assist with billing, payments, account changes, upgrades, and service requests.

Troubleshoot basic service and connectivity concerns.

Provide accurate information about products, plans, and promotions.

Resolve customer concerns efficiently while maintaining a positive customer experience.

Document customer interactions and update account information accurately.

Handle customers professionally, especially those with premium/high-value accounts.

Meet established quality, customer satisfaction, and productivity targets.

Ideal Candidate:Excellent verbal and written communication skills.

Strong customer service and problem-solving abilities.

Comfortable handling different types of customer concerns.

Willing to work onsite and on a shifting schedule, including weekends and holidays.