Customer Support Executive – Telecom

Gratitude Philippines; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Gratitude Philippines is hiring Customer Service Representatives for a Telecommunications account. You will handle inbound calls, assist with telecom products, services, plans, and account-related concerns, and resolve issues to deliver an excellent customer experience.

We seek customer-focused professionals with strong communication and problem-solving skills, willing to work onsite with rotating shifts and to undergo recruitment and assessment.

Qualifications

• Minimum 6 months of BPO experience.
• Good verbal and written communication skills.
• Willing to work onsite and on rotating/shifting schedules.

Responsibilities

• Handle inbound customer calls and respond to inquiries.
• Assist customers with telecom products, services, plans, and account-related concerns.
• Resolve customer complaints and service-related issues efficiently.
• Provide accurate information and appropriate solutions.
• Identify customer needs and ensure effective query resolution.
• Escalate complex issues to the relevant departments when required.
• Maintain accurate records of customer interactions.
• Follow process guidelines and quality standards to ensure customer satisfaction.

Skills

Verbal & written communication

Customer service

Problem-solving

Query handling

Education

High School Graduate

Job description

We are hiring Customer Service Representatives for a Telecommunications account. We are looking for customer-focused professionals with strong communication and problem-solving skills to handle customer inquiries, resolve service-related concerns, and deliver an excellent customer experience.

Key Responsibilities

• Handle inbound customer calls and respond to inquiries.
• Assist customers with telecom products, services, plans, and account-related concerns.
• Resolve customer complaints and service-related issues efficiently.
• Provide accurate information and appropriate solutions.
• Identify customer needs and ensure effective query resolution.
• Escalate complex issues to the relevant departments when required.
• Maintain accurate records of customer interactions.
• Follow process guidelines and quality standards to ensure customer satisfaction.

Qualifications

• Minimum 6 months of BPO experience.
• High School Graduate or above.
• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to handle customer queries professionally.
• Willing to work onsite and on rotational/shifting schedules.
• Willing to undergo the recruitment and assessment process.