Retail Sales & Customer Experience Lead

Smart Communications, Inc.; Zamboanga Peninsula; On-site; PHP 180,000 - 300,000; Full time

Job summary

Smart Communications, Inc. in Zamboanga City is seeking a Retail Store Officer to blend sales, service, and digital solutions for customers at KCC Mall.

You will drive store performance by meeting sales targets, upselling plans and services, resolving inquiries, and delivering an excellent, first-contact customer experience.

A college graduate with 1 year of customer-facing experience is preferred; training on products and systems will be provided to help you grow.

Qualifications

• College graduates with 1 year of customer-facing or sales experience preferred.
• Strong interest in sales, customer engagement and relationship management.
• Experience in retail, telco, or consumer services is an advantage.

Responsibilities

• Deliver sales and revenue targets by recommending the right mobile, broadband, and digital solutions based on customer needs.
• Promote plan upgrades, value-added services, and referrals to maximize customer value.
• Resolve customer inquiries with timely solutions and first-contact resolution when possible.
• Build long-term customer relationships through proactive engagement and VIP handling.
• Follow prescribed customer journey standards across sales, aftersales, virtual support, and service fulfillment.

Skills

Sales

Customer service

Upselling

Retail

Education

College degree

Job description

Smart Communications, Inc. in Zamboanga City is seeking a Retail Store Officer to blend sales, service, and digital solutions for customers at KCC Mall.

You will drive store performance by meeting sales targets, upselling plans and services, resolving inquiries, and delivering an excellent, first-contact customer experience.

A college graduate with 1 year of customer-facing experience is preferred; training on products and systems will be provided to help you grow.