Telecom Knowledge Base Editor & Publisher

IBM; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

IBM Philippines Consulting is seeking a Knowledge Base Content Specialist to manage end-to-end content creation, editing, publishing, and maintenance for telecom knowledge assets. You will partner with SMEs, training, and operations teams to ensure accuracy and alignment with business priorities.

You will proofread and finalize articles, workflows, and guides, own the review process for consistency, and monitor usage data to drive improvements in quality and user experience.

Qualifications

• Excellent writing, editing, and grammar abilities.
• Strong organizational and time management skills.
• Excellent interpersonal and collaboration skills.
• Ability to manage multiple content streams.
• Proficient in Word, PowerPoint, Excel.
• Detail-oriented with quality focus.
• Able to interact with employees at all levels.

Responsibilities

• Manage end-to-end content creation, editing, publishing, and maintenance.
• Collaborate with SMEs, training, and operations teams.
• Proofread and finalize knowledge articles, workflows, and guides.
• Own content reviews for consistency, grammar, and style.
• Monitor usage data to suggest improvements.
• Maintain content quality standards and version control.
• Backlog management and timely completion.
• Participate in production meetings and sprints.
• Support content optimization and user experience improvements.

Skills

Writing & editing

Grammar

Time management

Organizational skills

Interpersonal skills

Multitasking

MS Office

Detail-oriented

Stakeholder comms

Education

Bachelor's Degree

Tools

Content management systems

Job description

IBM Philippines Consulting is seeking a Knowledge Base Content Specialist to manage end-to-end content creation, editing, publishing, and maintenance for telecom knowledge assets. You will partner with SMEs, training, and operations teams to ensure accuracy and alignment with business priorities.

You will proofread and finalize articles, workflows, and guides, own the review process for consistency, and monitor usage data to drive improvements in quality and user experience.