Telecom Knowledge Base Administrator

IBM; Philippines; On-site; PHP 450,000 - 850,000; Full time

Job summary

IBM Philippines is seeking a Knowledge System Administrator to maintain the telecom knowledge-base platform and ensure reliability, security, and effectiveness. You will manage roles, permissions, and workflows while collaborating with IT, vendors, and KM leaders.

Responsibilities include analytics, dashboard development, and ensuring data quality and governance in a fast-paced enterprise environment. This role emphasizes training, documentation, and proactive issue resolution.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field.
• Strong technical aptitude with experience managing content management systems or enterprise tools.
• Intermediate understanding of reporting, databases, and statistical analysis.
• Strong cognitive skills including analysis, problem solving, and decision making.
• Excellent organizational and time-management skills.
• Effective interpersonal skills.
• Strong PC skills (Excel, PowerPoint, Word).
• Ability to troubleshoot unusual or complex system issues.

Responsibilities

• Administer the telecom knowledge-base platform, ensuring system reliability, performance, and availability
• Manage user roles, permissions, configuration settings, and system workflows
• Maintain system integrity by ensuring version control, metadata accuracy, tagging structures, and article taxonomy
• Work closely with IT, vendors, and KM leaders to implement updates, releases, and enhancements
• Troubleshoot system issues and serve as technical support for KB users
• Develop dashboards, reporting solutions, and usage analytics
• Identify system issues related to data quality, content structures, or user access, and resolve proactively
• Participate in defining system requirements for new capabilities or tools
• Provide training and documentation for system functionality and best practices
• Ensure compliance with telecom security, privacy, and data-governance standards

Skills

Content management

System troubleshooting

Data analysis

Documentation

Interpersonal skills

Education

Bachelor's Degree in Information Systems, Computer Science, Business, or related field

Tools

Content management systems

Enterprise tools

Reporting tools

Databases

Job description

IBM Philippines is seeking a Knowledge System Administrator to maintain the telecom knowledge-base platform and ensure reliability, security, and effectiveness. You will manage roles, permissions, and workflows while collaborating with IT, vendors, and KM leaders.

Responsibilities include analytics, dashboard development, and ensuring data quality and governance in a fast-paced enterprise environment. This role emphasizes training, documentation, and proactive issue resolution.