Knowledge Base Authors

IBM; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

IBM Philippines Consulting is seeking a Knowledge Base Content Specialist to manage end-to-end content creation, editing, publishing, and maintenance for telecom knowledge assets. You will partner with SMEs, training, and operations teams to ensure accuracy and alignment with business priorities.

You will proofread and finalize articles, workflows, and guides, own the review process for consistency, and monitor usage data to drive improvements in quality and user experience.

Qualifications

• Excellent writing, editing, and grammar abilities.
• Strong organizational and time management skills.
• Excellent interpersonal and collaboration skills.
• Ability to manage multiple content streams.
• Proficient in Word, PowerPoint, Excel.
• Detail-oriented with quality focus.
• Able to interact with employees at all levels.

Responsibilities

• Manage end-to-end content creation, editing, publishing, and maintenance.
• Collaborate with SMEs, training, and operations teams.
• Proofread and finalize knowledge articles, workflows, and guides.
• Own content reviews for consistency, grammar, and style.
• Monitor usage data to suggest improvements.
• Maintain content quality standards and version control.
• Backlog management and timely completion.
• Participate in production meetings and sprints.
• Support content optimization and user experience improvements.

Skills

Writing & editing

Grammar

Time management

Organizational skills

Interpersonal skills

Multitasking

MS Office

Detail-oriented

Stakeholder comms

Education

Bachelor's Degree

Tools

Content management systems

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

Key Job Elements Include

• Manage the end‑to‑end content creation, editing, publishing, and maintenance process for the telecom knowledge base
• Partner with SMEs, training, and operations teams to ensure content accuracy and alignment with business priorities
• Proof, edit, and finalize knowledge articles, workflows, procedures, and troubleshooting guides
• Own the content review and approval process, ensuring consistency, grammar, formatting, and style
• Monitor usage data to recommend content improvements
• Maintain content quality standards, templates, and version control
• Manage the backlog of content requests and ensure timely completion
• Participate in production meetings and development sprints
• Support continuous improvement initiatives related to content optimization and user experience

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Excellent writing, editing, grammar, and language skills
• Strong organizational and time management abilities
• Effective interpersonal and collaboration skills
• Ability to manage multiple content streams simultaneously
• Expert PC skills (Word, PowerPoint, Excel)
• Strong attention to detail and commitment to quality
• Ability to interact effectively with employees at all organizational levels

Required

• Two years of college or equivalent experience in writing, communications, or technical training

Preferred Technical And Professional Experience

Preferred Behaviors

• Focused, enthusiastic, and flexible
• Creative thinker with ability to simplify complex information
• Ability to work independently or within a team
• Comfortable working under deadline pressure and shifting priorities

Preferred Experience

• Telecom or contact center content development experience
• Experience with knowledge‑base publishing systems or content management tools

Preferred

• BA/BS degree in Technical Writing, Communications, Business, or a related field