Knowledge System Administrator

IBM

Philippines

On-site

PHP 450,000 - 850,000

Full time

2 days ago

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Job summary

IBM Philippines is seeking a Knowledge System Administrator to maintain the telecom knowledge-base platform and ensure reliability, security, and effectiveness. You will manage roles, permissions, and workflows while collaborating with IT, vendors, and KM leaders.

Responsibilities include analytics, dashboard development, and ensuring data quality and governance in a fast-paced enterprise environment. This role emphasizes training, documentation, and proactive issue resolution.

Qualifications

Bachelor's degree in Information Systems, Computer Science, Business, or related field.
Strong technical aptitude with experience managing content management systems or enterprise tools.
Intermediate understanding of reporting, databases, and statistical analysis.
Strong cognitive skills including analysis, problem solving, and decision making.
Excellent organizational and time-management skills.
Effective interpersonal skills.
Strong PC skills (Excel, PowerPoint, Word).
Ability to troubleshoot unusual or complex system issues.

Responsibilities

Administer the telecom knowledge-base platform, ensuring system reliability, performance, and availability
Manage user roles, permissions, configuration settings, and system workflows
Maintain system integrity by ensuring version control, metadata accuracy, tagging structures, and article taxonomy
Work closely with IT, vendors, and KM leaders to implement updates, releases, and enhancements
Troubleshoot system issues and serve as technical support for KB users
Develop dashboards, reporting solutions, and usage analytics
Identify system issues related to data quality, content structures, or user access, and resolve proactively
Participate in defining system requirements for new capabilities or tools
Provide training and documentation for system functionality and best practices
Ensure compliance with telecom security, privacy, and data-governance standards

Skills

Content management

System troubleshooting

Data analysis

Documentation

Interpersonal skills

Education

Bachelor's Degree in Information Systems, Computer Science, Business, or related field

Tools

Content management systems

Enterprise tools

Reporting tools

Databases

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Administer the telecom knowledge-base platform, ensuring system reliability, performance, and availability
Manage user roles, permissions, configuration settings, and system workflows
Maintain system integrity by ensuring version control, metadata accuracy, tagging structures, and article taxonomy
Work closely with IT, vendors, and KM leaders to implement updates, releases, and enhancements
Troubleshoot system issues and serve as technical support for KB users
Develop dashboards, reporting solutions, and usage analytics
Identify system issues related to data quality, content structures, or user access, and resolve proactively
Participate in defining system requirements for new capabilities or tools
Provide training and documentation for system functionality and best practices
Ensure compliance with telecom security, privacy, and data-governance standards

Required education

Bachelor's Degree

Required technical and professional expertise

BA/BS degree in Information Systems, Computer Science, Business, or related field
Strong technical aptitude with experience managing content management systems or enterprise tools
Intermediate understanding of reporting, databases, and statistical analysis
Strong cognitive skills including analysis, problem solving, and decision making
Excellent organizational and time-management skills
Effective interpersonal skills
Strong PC skills (Excel, PowerPoint, Word)
Ability to troubleshoot unusual or complex system issues

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Knowledge System Administrator

Job ID

128588

City / Township / Village

QUEZON CITY

State / Province

National Capital Region (Manila)

Country

Philippines