Knowledge System Administrators

IBM; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

IBM Consulting is seeking a Knowledge Base Platform Administrator to manage the telecom knowledge-base platform, ensuring reliability, performance, and governance. You will handle user roles, permissions, configurations, taxonomy, and report on usage while partnering with IT, vendors, and KM leaders.

Ideal candidates hold a BA/BS in Information Systems, CS, or related field, with experience in CMS platforms, SQL and data management, plus strong problem solving and communication skills to support

Qualifications

• Experience managing content management systems or enterprise tools.
• Strong reporting, databases, and statistical analysis.
• Analytical thinking, problem solving and decision making.
• Excellent organizational and time-management skills.
• Strong interpersonal and collaboration abilities.

Responsibilities

• Administer the telecom knowledge-base platform, ensuring system reliability, performance, and availability
• Manage user roles, permissions, configuration settings, and system workflows
• Maintain system integrity by ensuring version control, metadata accuracy, tagging structures, and article taxonomy
• Work closely with IT, vendors, and KM leaders to implement updates and enhancements
• Troubleshoot system issues and provide training/documentation for KB users
• Develop dashboards, reporting solutions, and usage analytics

Skills

CMS experience

SQL exposure

Databases

Troubleshooting

Problem solving

Organizational skills

Interpersonal skills

MS Office

Content management

Education

BA/BS in Information Systems, CS, Business

Tools

Enterprise CMS

MS Access

SQL databases

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

• Administer the telecom knowledge‑base platform, ensuring system reliability, performance, and availability
• Manage user roles, permissions, configuration settings, and system workflows
• Maintain system integrity by ensuring version control, metadata accuracy, tagging structures, and article taxonomy
• Work closely with IT, vendors, and KM leaders to implement updates, releases, and enhancements
• Troubleshoot system issues and serve as technical support for KB users
• Develop dashboards, reporting solutions, and usage analytics
• Identify system issues related to data quality, content structures, or user access, and resolve proactively
• Participate in defining system requirements for new capabilities or tools
• Provide training and documentation for system functionality and best practices
• Ensure compliance with telecom security, privacy, and data‑governance standards

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Educational Qualifications Include

Required

• BA/BS degree in Information Systems, Computer Science, Business, or related field

Preferred

• Advanced degree or professional certification in systems administration, data management, or IT

Job Skills And Behaviors Include

Required Minimum Skills

• Strong technical aptitude with experience managing content management systems or enterprise tools
• Intermediate understanding of reporting, databases, and statistical analysis
• Strong cognitive skills including analysis, problem solving, and decision making
• Excellent organizational and time‑management skills
• Effective interpersonal skills
• Strong PC skills (Excel, PowerPoint, Word)
• Ability to troubleshoot unusual or complex system issues

Preferred Behaviors

• Highly innovative and proactive
• Able to work independently and collaboratively
• Strong attention to detail
• Able to build relationships with business leaders and IT teams

Preferred Experience

• Experience with SQL, MS Access, or enterprise CMS platforms
• Telecom or contact center system‑administration experience
• Exposure to digital knowledge platforms or automation tools