TeleCollector Collection Specialist

JK Capital Finance Inc.; Metro Manila; Sur place; PHP 223 000 - 357 000; Plein temps

Résumé du poste

JK Capital Finance Inc. in Metro Manila seeks a debt collection specialist to contact past-due clients via phone, text, and email to recover payments and update borrower information.

The role requires organizing records, researching accounts, and advising on repayment options, including restructuring or compromise agreements, with field work as needed.

Qualifications

• Responsibilities indicate strong communication and organizational skills.
• Experience with skip tracing and account research is implied.

Responsabilités

• Placing phone calls, text messaging, emails to past due clients.
• Organizing customer files and records in the system.
• Recording of payments.
• Monitor commitment schedule of clients.
• Administrative work for the collection department like filing of documents, photocopying, scanning, sorting of documents etc.
• Responsible for account research, including skip tracing – ensuring that borrowers contact and information are updated.
• Advise customers of necessary actions and strategies for debt repayment and possible legal actions for non-payments and bouncing check issued.
• Persuade customers to pay amounts due or avail easy payment programs like the restructuring and compromise agreement
• Skip Tracing/ Field work.

Description du poste

• Placing phone calls, text messaging, emails to past due clients. Responsible for Inbound and Outbound calls
• Organizing customer files and records in the system
• Recording of payments
• Monitor commitment schedule of clients
• Administrative work for the collection department like filing of documents, photocopying, scanning, sorting of documents etc.
• Responsible for account research, including skip tracing – ensuring that borrowers contact and information are updated
• Advise customers of necessary actions and strategies for debt repayment and possible legal actions for non-payments and bouncing check issued.
• Persuade customers to pay amounts due or avail easy payment programs like the restructuring and compromise agreement
• Skip Tracing/ Field work.