Telco Support Specialist: Tech & Billing Expert

TORCH Solutions; Metro Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

TORCH Solutions is seeking a Customer Support Specialist for a Telco account based in Cagayan de Oro, Misamis Oriental. You will handle inquiries via phone, email, and chat, delivering technical and billing support with a focus on accurate documentation and professional communication.

The role emphasizes problem-solving, empathy, and a proactive attitude to cross-sell or upsell products while maintaining high service standards. Training will be provided.

Qualifications

• No prior experience required; training will be provided.
• Handle inquiries via phone, email, and chat with accurate documentation.
• Provide technical and billing support with professional communication.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide technical and billing support.
• Maintain accurate documentation and professional communication.

Skills

Customer service

Communication

Problem solving

Empathy

Cross-selling

Job description

TORCH Solutions is hiring a Customer Support Specialist for a Telco account based in Cagayan de Oro, Misamis Oriental. You will handle customer inquiries via phone, email, and chat, delivering technical and billing support with a focus on accurate documentation and professional communication.

The role emphasizes problem-solving, empathy, and a proactive attitude to cross-sell or upsell products while maintaining high service standards. Experience is not required; training will be provided.