Massive Hiring Customer Support Specialist (Telco Account)

TORCH Solutions; Metro Manila; Sur place; PHP 711 000 - 852 000; Plein temps

Avantages offerts par ce poste

No experience required

Up to 70k PHP monthly earnings

Sign-on bonus up to 20,000 PHP

Free meals onsite

Raffle prizes and incentives

Rice incentives

Résumé du poste

TORCH Solutions is hiring a Customer Support Specialist for a Telco account based in Cagayan de Oro, Misamis Oriental. You will handle customer inquiries via phone, email, and chat, delivering technical and billing support with a focus on accurate documentation and professional communication.

The role emphasizes problem-solving, empathy, and a proactive attitude to cross-sell or upsell products while maintaining high service standards. Experience is not required; training will be provided.

Qualifications

• High school diploma or equivalent; tertiary qualifications are advantageous.
• Experience in a call-centre or customer-facing role with strong communication skills.
• Active listening and empathy for customer concerns.
• Ability to multitask and prioritise multiple interactions.
• Proficiency with computer systems and call-centre software.

Responsabilités

• Handle inbound and outbound inquiries via phone, email, and chat.
• Provide technical support and troubleshooting for telecom services.
• Process billing inquiries and account adjustments accurately.
• Document customer interactions in the call centre system with detailed notes.
• Follow company policies and quality standards in all interactions.
• Identify opportunities to cross-sell or upsell products and services.
• Participate in ongoing training to improve product knowledge and customer service skills.

Connaissances

Customer service

Active listening

Communication

Problem solving

Multitasking

Formation

High school diploma

Outils

Call center software

CRM software

Office software

Description du poste

We are undertaking massive hiring for the position of Customer Support Specialist focusing on a Telco Account. This is a full-time role based in Cagayan de Oro, Misamis Oriental . As a Customer Support Specialist, you will be at the forefront of our customer service operations, providing technical and billing support to telecommunications customers. This role is strategically important to TORCH Solutions as it directly impacts customer satisfaction, retention, and the reputation of our telco partner. You will be part of a dynamic team committed to delivering world-class customer experiences through efficient problem-solving and professional communication.

Key responsibilities

• Handle inbound and outbound customer inquiries via telephone, email, and chat channels with professionalism and efficiency
• Provide technical support and troubleshooting for telecommunications services, including connectivity issues, account setup, and service features
• Process customer billing inquiries, payment arrangements, and account adjustments accurately and promptly
• Document all customer interactions in the call centre management system with accurate and detailed notes
• Follow company policies, procedures, and quality standards consistently throughout all customer interactions
• Identify opportunities to cross-sell or upsell products and services in line with company objectives
• Participate in ongoing training and development programmes to enhance product knowledge and customer service skills

What we're looking for

• High school diploma or equivalent qualification at minimum; additional tertiary qualifications are advantageous
• Proven customer service experience in a call-centre environment or similar customer-facing roleExcellent verbal and written communication skills with the ability to explain complex technical concepts clearly
• Strong active listening skills and empathy for customer concerns
• Ability to multitask and prioritise effectively whilst managing multiple customer interactions
• Proficiency with computer systems, call-centre software, and standard office applications
• Problem-solving mindset with the ability to think critically and make sound decisions under pressure

Perks And Benefits

• OPEN FOR NO EXPERIENCE
• Up to 70k monthly earning (includes night differential, account incentives, allowance)
• Up to 20K Sign-on Bonus
• Free Food Onsite
• Get chance to win in the raffle promo: iPad,chocolates, vouchers, rice packs, microwave
• 5 Sacks of rice for Passed FI candidates