Telco Support Specialist (On-site)

TalentSync Training and Development; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

TalentSync Training and Development is seeking a dedicated Customer Support representative for a Telco Account in Cagayan de Oro, Misamis Oriental. The role involves handling inquiries via phone, email and chat, resolving billing and activation issues, and providing clear information on telco plans and promotions.

The candidate will document interactions in the CRM, assist with basic technical issues, and escalate escalations when needed.

Qualifications

• Minimum high school diploma or equivalent; vocational training or customer service certification preferred.
• 1+ year of experience in a customer service, call centre or telecommunications support role.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels in a timely and professional manner.
• Address concerns related to billing, service activation, technical issues, account management and telecom products.
• Provide accurate information about telco plans, features, promotions and services.
• Document interactions and account details in the CRM for follow-up.
• Troubleshoot basic issues and escalate complex problems to technical teams.

Skills

Customer service

Active listening

Communication

CRM software

Problem solving

Education

High school diploma

Tools

CRM software

Job description

TalentSync Training and Development is seeking a dedicated Customer Support representative for a Telco Account in Cagayan de Oro, Misamis Oriental. The role involves handling inquiries via phone, email and chat, resolving billing and activation issues, and providing clear information on telco plans and promotions.

The candidate will document interactions in the CRM, assist with basic technical issues, and escalate escalations when needed.