Onsite Telco Support Associate - Flexible Shifts

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated invites applicants for a Telco Support role in Cagayan de Oro City. You’ll assist customers with everyday concerns about mobile or telecom services, guiding them through simple solutions and friendly explanations.

No experience required—HS/SHS grads are welcome. You’ll learn on the job, handle basic inquiries, troubleshoot steps, and work onsite with shifting schedules, weekends, or holidays as needed.

Qualifications

• High School or Senior High School graduate.
• No BPO experience required; applicants may apply.
• Good conversational English and clear communication.
• Comfortable using computers and basic online tools.
• Willing to learn new systems and processes.
• Willing to work onsite in Cagayan de Oro City and on shifting schedules.

Responsibilities

• Connect with customers and understand the reason for their call or concern.
• Provide clear and helpful answers about telco products and services.
• Assist with account, billing, plan, payment, and service related inquiries.
• Guide customers through basic troubleshooting and service steps.
• Check and update customer information accurately when needed.
• Record important details from customer interactions.
• Coordinate or escalates concerns that require additional assistance.
• Follow established workflows while keeping conversations natural and customer friendly.
• Work toward team and individual service goals.
• Stay updated on product changes, promotions, and service information.

Skills

Clear communication

Customer service

English speaking

Computer skills

Willingness to learn

Team player

Education

High School or Senior High School graduate

Job description

Work Avenue and Business Solutions Incorporated invites applicants for a Telco Support role in Cagayan de Oro City. You’ll assist customers with everyday concerns about mobile or telecom services, guiding them through simple solutions and friendly explanations.

No experience required—HS/SHS grads are welcome. You’ll learn on the job, handle basic inquiries, troubleshoot steps, and work onsite with shifting schedules, weekends, or holidays as needed.