Telco Support Representative - Cagayan de Oro

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in the Philippines is seeking a Telco Support Representative for our Cagayan de Oro team. The role involves assisting customers with account and service inquiries, resolving concerns, and providing basic troubleshooting to ensure a positive experience.

No prior experience is required, though candidates with customer contact experience are preferred. You will work onsite on a shifting schedule, delivering professional, friendly service and accurate

Qualifications

• No experience required; candidates with Customer Contact Experience (CCE) are preferred.
• At least B2 English communication proficiency.
• High School Graduate under the Old Curriculum or Senior High School Graduate under the New Curriculum.
• Good verbal and written communication skills.
• Customer-oriented and willing to work in a fast-paced environment.
• Willing to work onsite and on a shifting schedule.

Responsibilities

• Handle inbound customer calls regarding Telco products and services
• Assist customers with account, billing, and service-related concerns
• Provide basic troubleshooting and appropriate solutions
• Process customer requests accurately and efficiently
• Explain Telco services, policies, and procedures
• Document customer interactions and update account information
• Escalate complex concerns to the appropriate team when necessary
• Maintain professional and customer-focused service at all times

Skills

B2 English

Verbal Communication

Written Communication

Customer-oriented

Onsite Work

Shift work willingness

No experience required

Education

HS Graduate / SHS Graduate

Job description

We are looking for a Telco Support Representative to join our Cagayan de Oro team. The role involves assisting customers with account and service inquiries, resolving concerns, providing basic troubleshooting, and ensuring a positive customer experience.

Qualifications

• No experience required; candidates with Customer Contact Experience (CCE) are preferred
• At least B2 English communication proficiency
• High School Graduate under the Old Curriculum or Senior High School Graduate under the New Curriculum
• Good verbal and written communication skills
• Customer-oriented and willing to work in a fast-paced environment
• Willing to work onsite and on a shifting schedule

Key Responsibilities

• Handle inbound customer calls regarding Telco products and services
• Assist customers with account, billing, and service-related concerns
• Provide basic troubleshooting and appropriate solutions
• Process customer requests accurately and efficiently
• Explain Telco services, policies, and procedures
• Document customer interactions and update account information
• Escalate complex concerns to the appropriate team when necessary
• Maintain professional and customer-focused service at all times