Telco Account Support Specialist

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative (Telco) to handle inbound and outbound calls, assisting with billing, account inquiries, and technical support in a dynamic contact center environment.

The role requires on-site work in Cagayan de Oro, willingness to work shifts including weekends and holidays, and strong English communication. The ideal candidate will have a high school diploma and solid customer service skills.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate is required.
• No call center experience required.
• Basic computer navigation skills.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to inquiries about telecom products, services, billing, and accounts.
• Resolve customer concerns with accurate information and solutions.
• Document customer interactions in the system.
• Meet performance metrics including quality, productivity, and customer satisfaction.
• Adhere to company policies and data privacy guidelines.
• Deliver excellent customer service with professionalism.

Skills

Communication skills

Problem-solving

Customer service

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

Job description

Work Avenue and Business Solutions Incorporated is seeking a Customer Service Representative (Telco) to handle inbound and outbound calls, assisting with billing, account inquiries, and technical support in a dynamic contact center environment.

The role requires on-site work in Cagayan de Oro, willingness to work shifts including weekends and holidays, and strong English communication. The ideal candidate will have a high school diploma and solid customer service skills.